Last Updated: december 2025
Deluxe Tiling Ltd
Company Number: 16367525
Postal Address: 51 Rose Hill, Binfield, Bracknell, RG42 5LH
Email: sales@deluxetiling.com
Phone: +44 7860 951583

Deluxe Tiling Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide Directly

When you:

• Fill in forms on our website

• Request a quote

• Contact us by phone, email, WhatsApp or social media

• Send photos or videos for a quotation

• Enter into a customer contract

We may collect:

• Name

• Email address

• Phone number

• Address

• Project details

• Photos/videos of areas requiring work

• Any information voluntarily provided

1.2 Automatically Collected Information (Website Use)

• IP address

• Browser type

• Device information

• Cookies (if enabled)

1.3 Payment Information

When you pay for services, card details are processed securely by our payment provider.
We do not store full card details.

2. How We Use Your Information

We use your information to:

2.1 Provide Quotes and Services

• Assess your project

• Prepare proposals

• Order materials

• Carry out installation work
  (Lawful basis: Contract)

2.2 Communicate With You

Including via:

• Email

• Phone

• WhatsApp

• SMS
  (Lawful basis: Contract & Legitimate Interests)

2.3 Manage Payments and Accounting

(Lawful basis: Legal Obligation & Contract)

2.4 Provide Aftercare and Guarantee Support

Your data is retained so we can honour the 10-year workmanship guarantee.
(Lawful basis: Contract & Legitimate Interests)

2.5 Improve Our Website

To analyse performance, troubleshoot issues, or improve user experience.
(Lawful basis: Legitimate Interests)

2.6 Marketing (Optional)

We may send updates or promotions only if you have opted in.
You can opt out at any time.

3. Sharing Your Information

We only share your information when necessary, such as with:

• Tile suppliers (for material orders)

• Delivery couriers

• Subcontractors working under our supervision

• Accounting software providers

• Payment processors

• Website hosting tools

We never sell your information to third parties.

All third parties must comply with UK GDPR.

4. WhatsApp Communications

When you contact us via WhatsApp, you agree that:

• WhatsApp messages form part of your project file

• Photos and videos may be used for quoting or diagnosing issues

• Written approvals of variations via WhatsApp are legally binding

5. Data Storage & Security

We store your data using secure platforms:

• Encrypted email

• Secure cloud storage

• Accounting software

• Encrypted mobile devices

We take appropriate steps to protect your data but cannot guarantee absolute security due to the nature of digital communications.

6. How Long We Keep Your Information

We retain your information for:

• 10 years – for guarantee-related work

• 6 years – for accounting and legal obligations

• Until you withdraw consent – for marketing communications

After these periods, data is securely deleted.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (where legally permissible)

• Restrict or object to processing

• Request a copy of your data

• Withdraw consent for marketing

To exercise your rights, contact: sales@deluxetiling.com

We will respond within 30 days.

8. Cookies

Our website may use cookies for:

• Functionality

• Analytics

• Form submission performance

You can disable cookies in your browser settings at any time.

9. Links to External Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

10. Children’s Privacy

We do not knowingly collect personal data from children under 16.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be published on this page.

12. Contact Us

If you have any questions, concerns, or data access requests:

Deluxe Tiling Ltd
51 Rose Hill
Binfield
Bracknell
RG42 5LH

Email: sales@deluxetiling.com
Phone: +44 7860 951583